What are the nine critical steps to owning your business’s social media reputation in the contact center? Servion answers that question, and many others, in its just released whitepaper of the same name.
Shankaran Nair, President–Corporate Strategy and Head Global Delivery, Servion Global Solutions, participated in a fascinating Q&A with Loyalty360 to offer his insights on the whitepaper.
Why should marketers today invest in social media?
It’s a no brainer that consumers (across all industries) today are on....