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American Airlines is implementing technological innovations to provide a smoother customer experience. Customers can find their flight and trip credits stored in an electronic wallet when they log in to their AAdvantage® account on aa.com. And when they’re ready to book new travel, customers can easily pay for their tickets using their travel credits by simply choosing flight credit as their payment option.
For those customers whose travel plans have changed, they can now self-serve when it comes to changing an AAdvantage award....
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