Providing a positive customer experience using transformative cloud technologies is the No. 1 key to driving economic growth for small and medium-sized enterprises (SMEs), according to new research conducted by independent market research firm IDG Research Services. The study, which was sponsored by global software company Progress, surveyed 300 key decision-makers across the U.S. and Europe about their biggest business challenges and key goals.
SMEs are businesses with less than 249 employees (Europe) and between 50 and 999 employees (U.S....