When shopping for new mattresses, consumers say comfort is a significantly higher priority than price, according to the J.D. Power 2020 Mattress Satisfaction Report.
In recognition of the growth of the mattress industry, this year’s report evaluates mattress in two categories: online mattress and retail mattress.
Purple ranks highest in customer satisfaction among online mattresses, with a score of 875. Sleep Number (859) ranks second and Ashley Sleep (857) ranks third.
Tempur-Pedic ranks highest in customer satisfaction....