As Terry J. Lundgren, Macy’s CEO since 2003 and Chairman since 2004, helps Jeff Gennette during the latter’s transition to the company’s top post, they will collaborate on making Macy’s the premier omnichannel retailer focused on the customer experience and increased customer engagement. Gennette will officially become CEO in the first quarter of 2017 and, after that, Lundgren will continue as Executive Chairman of the company and work side-by-side with Gennette. One of the things Gennette plans to do is make....

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