At Loyalty360, we’ve observed in recent years that a customer renaissance is in our midst. New technologies and customer data are showing companies the possibilities of building personal relationships with customers, knowing the customer intimately, and being present--anyplace, anytime. Companies are promised that these new technologies make it possible to effectively break down silos within the organization, offer seamless customer experiences across channels, and connect with customers in a personal way in real-time. What’s....

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