The latest news in the world of customer experience and customer loyalty
Home Depot Steps Up Delivery Promise
Yesterday, it was revealed that Home Depot will be spending $1.2 billion over the next five years in the name of same- or next-day delivery. Not only will the transition help with a more timely service, but the move is expected to “reduce transportation costs, improve inventory alignment and further integrate its expanding online business.” To help implement the changes, 170 distribution facilities and 40 flatbed....