KANA to present a webinar that focuses on the challenges of today’s customer service interactions and how simplifying the process can benefit all involved
Simplicity is a rare and cherished asset in the eyes of consumers. While great web and mobile self-service can help, agent-delivered customer service remains in high demand. Ensuring agent interactions with customers are simple should be the goal of every customer service organization because it benefits agents, customers, and businesses.
On Aug. 28, 2014 at 1 p.m. EDT, Loyalty360....