Salesforce Develops First Generative AI for CRM
Salesforce launches Einstein GPT, the first generative AI CRM technology. The technology infuses Salesforce’s proprietary AI models with generative AI using the Salesforce Data Cloud and an ecosystem of partners.
Leveraging OpenAI’s ChatGPT, Einstein GPT will allow brands to improve CRM through auto-generation of tasks for:
Sales: create email, scheduling meetings, preparation for customer interactions
Service: create articles from....