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AutoAnything Maintains Strong Presence by Focusing on its Customer’s Online Shopping Experience
DULLES, Va.—Vovici, the leading provider of online survey software and enterprise feedback management (EFM) solutions, today announced that AutoAnything, one of America’s largest and fastest growing online retailers of specialized automotive products, will utilize Vovici to gather feedback and input from customers and visitors to its retail website in order to provide the most satisfying and positive experience possible.
AutoAnything wanted a quick and efficient way to obtain reports and analysis on customers’ experience as well as match the feedback to customers to address specific needs. Committed to providing top quality products from trusted name brands, AutoAnything has adopted the Vovici solution to capture feedback and data directly from its customers after they visit the website in order to improve service and enhance the shopping experience.
“At AutoAnything, we relentlessly strive to provide our customers with a superior shopping experience. With Vovici’s expertise in feedback management and superior community integration we have a deeper understanding of our customer needs, which allows us to be best in class in terms of our delivery and interaction with our customers” said Pascal van den Berk, vice president of marketing.
AutoAnything’s roots go back to 1979 when Selwyn Klein began manufacturing and selling genuine sheepskin seat covers and custom carpet floor mats under the name Blue Ribbon Motoring. In 1997, AutoAnything.com was launched and has fast become the preeminent source for auto accessories online. The immediate and automatic feedback delivered by Vovici enables AutoAnything to be very responsive to customers, which is critical in today’s competitive online retail environment.
“AutoAnything is leading the way in utilizing top technologies like Vovici to stay in line with customer’s needs and wants,” says Dave Capuano, vice president of marketing for Vovici. “Customer satisfaction has taken a front seat in today’s tough economic and competitive climate and we are excited to be the engine that helps AutoAnything maintain their paramount reputation.”
AutoAnything is one of America’s largest and fastest growing online retailers of specialized automotive products. They are committed to providing top quality products from trusted name brands. Their custom and universal products are designed to provide protection, comfort, safety, style and enhanced performance for all cars, trucks, SUVs and vans. Visit www.autoanything.com for more information.
Vovici is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
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