A Social CX Fumble
 
Customer experience isn’t something to take lightly. We don’t have to tell you that. But a major social media platform recently attempted to make some fundamental changes to the ways it is used. Its users were more than a little upset. That said, though, the service was able to backtrack, which demonstrates the importance of being able to pull off a strategic reroute as quickly as possible.
 
Dell Completes Class V Transaction
 
Dell Technologies has announced the successful completion of the Class V transaction following approval of the transaction by its stockholders at a special meeting held on Dec. 11, 2018. Dell Technologies paid $14 billion in cash and issued 149,387,617 shares of its Class C common stock in connection with the Class V transaction.
 
“Our world is undergoing a digital transformation that will change every aspect of how we live, work and operate as a society,” says Michael Dell, Chairman and CEO of Dell Technologies. “Dell Technologies was created to be the essential infrastructure company for this digital era, and with today’s announcement, we are aligning the interests of our stakeholders to benefit from the integrated innovations and value creation from across our entire family of businesses.”
 

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