If hotels want to maintain or create brand loyalty, one big step in the right direction is offering free Wi-Fi. According to a study by Hotels.com, free Wi-Fi remains the No. 1 amenity for customers when choosing a hotel for both leisure and business stays. Here are some key takeaways from the study: Complimentary Wi-Fi is the top factor in choosing a hotel for leisure stays (30 percent), as compared to 34 percent in 2013. In the U.S., 25 percent of leisure travelers selected Wi-Fi. 50 percent of respondents said free Wi-Fi is....

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