The Challenge
Daisy Group plc is a leading provider of IT and communications solutions, providing services such as broadband, mobile, cloud and telephone systems to leading high street brands, public sector bodies and B2B organisations across the country. Based in Lancashire and formed in 2001, the company has grown rapidly in a short period of time. Daisy’s Call Centre is a hive of activity and keeping control over the number of calls coming in and ensuring customer feedback is recorded is of prime importance. It was....