Hilton Introduces Enhanced Care Guidelines

Hilton Grand Vacations Inc. has introduced Enhanced Care Guidelines, which are designed to help provide owners, employees, and guests with the highest level of cleaning protocols and safety standards in response to the COVID-19 pandemic. These guidelines have been incorporated with Hilton CleanStay alongside best practices and protocol recommendations from the Center for Disease Control and cleaning solutions approved by the Environmental Protection Agency.
“We’ve always been dedicated to providing a clean and safe environment for our owners, guests, and team members,” said Mark Wang, president and CEO at Hilton Grand Vacations, in a press release. “That’s why, as the COVID-19 pandemic evolved, so did our focus to further elevate our standards of cleanliness at our properties, sales galleries, and corporate offices worldwide. We’ve created the Enhanced Care Guidelines to focus on cleanliness that’s visible throughout a guest’s stay – from check-in to check-out.”
These Enhanced Care Guidelines include:

  • Low-touch arrivals and departures
    • Includes social distancing signage and front desks have been paired with protective partitions. Bell staff and valets have also been provided gloves and face coverings and will wear them whenever possible.
  • Frequent and thorough cleaning
    • The brand will clean all high-traffic public spaces such as lobbies, front desks, elevator landings, and sales galleries.
  • HGV room seal
    • It will be placed on guestroom entry doors to show the room has not been accessed since it was thoroughly cleaned.
  • Extra disinfection on high-touch areas
    • Uses EPA-approved COVID-19 cleaning solutions, like light switches, door handles, phones, TV remotes, thermostats, bed and bedding, bathrooms, safes, kitchen houseware, and surfaces.
  • Reduction of paper items
    • Including guest directories, magazines and printed promotional materials supplemented with digital options
  • Social distancing practices
    • Implemented throughout the brand’s properties, including signage directing guests and employees to keep their distance
  • Pool decks and fitness centers
    • Will have capacity limitations to ensure proper social distancing and receive frequent and thorough cleaning
  • New Technologies
    • Will be evaluated and considered to improve the brand's Enhanced Care Guidelines further
Hilton’s employees will receive personal protective equipment and enhanced training to help protect everyone’s wellbeing while continuing to offer service.
“Our top priority is always the health and safety of our owners, guests, and team members,” says Stan Soroka, chief customer officer at Hilton Grand Vacations in the same news release. “Elevating our cleaning standards not only provides our owners and guests with a worry-free environment so they can enjoy their return to travel but provides our team members a safe place to work so they, in turn, can take care of their families and all who visit us.”

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