Hilton Guests Will Have More Control of Their Customer Experience

Hilton Worldwide continues to innovate to expand the customer experience of its guests.

A new partnership with Travel and Transport, a first in the hotel industry, will provide Travel and Transport clients with the ability to easily access and adjust their Hilton hotel details from one, central mobile application.

With this new update, Travel and Transport clients can click their Hilton reservation in the Dash Mobile app and will be brought directly to the Hilton Honors app without having to toggle between functions. This simple navigation provides seamless access to details such as check-in time or hotel location. It also makes it easier than ever to take advantage of Hilton Honors app features such as the ability to choose a room and access Hilton’s Digital Key at more than 1,700 hotels. Travelers can also use the app post-travel to view previous trips and invoices, which can be directly exported into their expense management tool.

“At Hilton, we continue to lead the industry when it comes to app technology and we’re proud that the Hilton Honors app is one of the highest rated in the travel category on the App Store,” John Celmer, global travel industry relations director at Hilton, told Loyalty360. “This collaboration with Travel and Transport allows us to continue to innovate to give our guests more choice and control of their stay experience. We know it’s the small details like increased app functionality that make for a better travel experience and provides benefits to our Hilton Honors members.”

Travel and Transport clients can download the Dash Mobile app today from the App Store or Google Play and start utilizing this new feature. Travelers can also download the Hilton Honors app to book their next stay and enroll in Hilton Honors to receive points that can be redeemed for exclusive experiences such as Hilton Honors Auction packages, free reward nights and more. Travel and Transport and Hilton are planning for future Dash Mobile updates, including the ability for travelers to easily view what is needed to attain their next level of Hilton Honors status.

“The partnership allows for a superior user experience with seamless integration to the Hilton Honors app, allowing members to see their folio/member status and to access features like Digital Check-In with Digital Key,” Celmer added. “Travel and Transport have not only been a solid partner of Hilton’s for many years, they already had a great app with Dash Mobile meaning we were able to integrate the technology relatively easily.”
The Hilton Honors app serves as the “remote control” to Hilton Honors members’ travel experience by putting
them in control of personalizing their experiences.

“We’re continuously looking for ways to expand their options and make it easier to do business with us,” Celmer said. “App-to-app deep linking with Travel and Transport is a prime example of how we’re facilitating a seamless experience to connect guests directly with the key features they love within the Hilton Honors app.”

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