According to Epicor Software Corp., 45% of survey respondents cited the main barrier to creating positive customer experience is related to a lack of back-office/front-office integration in the organization. With the inability to quickly adapt business processes and limitations to access and utilize the data—these factors all point to ineffective or rigid IT systems identified as both critical barriers to creating a greater customer experience.
Epicor, a global leader in business software solutions for manufacturing, distribution....