Hero Digital Acquires Clock Four to Improve Customer Experience

Hero Digital, an independent customer experience agency, has announced that it has acquired Clock Four, a digital innovation agency serving some of the world’s most powerful brands in financial services and high technology. Founded in San Francisco in 2006, Clock Four specializes in customer experience strategy, brand activation, lifecycle marketing, and digital ecosystem development, with a focus on delivering real-world transformation for the modern CMO. The acquisition of Clock Four bolsters Hero Digital’s strategy practice and domain expertise in financial services and B2B technology. Clock Four’s long-served clients include U.S. Bank, Juniper Networks, and Veritas Technologies.
 
In today’s interconnected, digitally driven world, brand experience is paramount for consumers, whose expectations are ever increasing and whose opinions are easily voiced. According to Loyalty360 research, 65 percent of loyalty programs offer experience-based rewards, and 90 percent of brands believe they need to enhance their programs with more experiential offers. Hero Digital is known for delivering such experiences for brands such as Sephora, Western Digital, and Salesforce.
 
“Our clients look to us to solve their biggest customer experience challenges,” says David Kilimnik, CEO of Hero Digital. “The consumer financial and B2B technology sectors continue to grow and evolve, and it is essential that we are keeping up with the pace of change. We want customers to understand our commitment to delivering outstanding results. We are thrilled to welcome Clock Four to Hero Digital and we look forward to driving continued success into 2019.
 
Clock Four’s CEO, Jon Eberly, will be joining Hero Digital as Executive Vice President, and the Hero Digital and Clock Four teams will be integrating effective immediately. “This partnership with Hero Digital brings value to our clients and our employees,” says Eberly. “We love what we do, and being part of a fast-growing agency with an exceptional reputation like Hero will enable us to do more of what we do, at scale. We absolutely share the same view that the market needs a next generation experience agency that delivers more effectively than the holding companies, the consultancies, and our other lumbering competitors.”
 
Joost Thesseling, Managing Director at CI Capital, adds, “Hero Digital’s acquisition of Clock Four is a reflection of Hero’s thoughtful, impactful approach to expanding its expertise and market reach through its acquisition strategy. We are excited to support Hero Digital as it continues to grow and improve its digital marketing model.”

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