During Tuesday’s Loyalty360 webinar titled, “Delivered: How Bond’s Handwritten Notes Drive Customer Loyalty,” presented by Bond, Matt White, director of sales for Bond, talked about the power of handwritten notes as they relate to customer engagement and customer loyalty.
“The premise of everything we do in building a service like this is thoughtfulness,” White told attendees. “It (sending handwritten notes) has a very strong impact in how we’re creating loyalty through an old method.
It....