Giant Food Enhances Customer Experience with Launch of Free Pickup

Greater Washington, D.C. regional grocery chain Giant Food announced that its Giant Pickup service is now free and available same-day within four hours of purchase at all 159 Giant Pickup locations.

The company continues to invest in its omnichannel strategy, ensuring value across its in-store and online offerings, including pickup and delivery. 

This comes on the heels of the company’s decision to eliminate minimum order requirements for all Giant Pickup orders. Minimum order requirements were also halved for Giant Delivers and delivery fees were eliminated for midweek orders and reduced significantly for popular Friday-Monday dates.

"Ecommerce demand continues to escalate as more customers discover the benefits of online shopping at Giant," said Gregg Dorazio, Director of eCommerce for Giant Food. "Free pickup on all orders makes this personalized service even more accessible."

Giant also offers individuals and families using SNAP (Supplemental Nutrition Assistance Program) benefits the option to pay with an EBT (Electronic Benefits Transfer) card when placing online orders for Giant Pickup and Giant Delivers.

In addition, Giant recently launched the Ship2Me™ marketplace within, featuring over 60,000 items across categories including home décor, seasonal items, outdoor and pet, for customers to get their shopping done all in one place.

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