First-class Service Drives Value, Brand Loyalty at CarMax
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For nearly a quarter century, CarMax has satisfied its customers with excellent service and offered value that has instilled brand loyalty. “It’s an exciting time for CarMax,” CarMax President Bill Nash said during the April 7 fourth-quarter earnings call, according to Seeking Alpha. “Looking back over the past 23 years, we couldn’t be more proud of the progress that we made. Our store base has grown to 158 stores, and as Tom mentioned earlier, we sold over one million vehicles this fiscal year for the first....

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