For Shannon Greene, interim CEO and Chief Financial Officer for Tandy Leather Factory, 2015 produced a mixed bag of fiscal results. But, Greene believes 2016 will place the company back where it wants to be and a key element will be renewed employee engagement. That, in effect, will heavily impact customer engagement and the entire customer experience.
And hiring quality managers who, in turn, hire exceptional staff is a step in the right direction, Greene noted during the company’s March 11 fiscal fourth-quarter earnings call.
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