Nearly three out of every four online consumers expects to be able to access assistance within five minutes, and nearly half will take their business elsewhere unless this help is forthcoming within the expected timeframe -- according to the Connecting with Customers Report, which was commissioned by LivePerson.
The Connecting with Customers Report surveyed over 5,700 online consumers from the U.K., U.S., Australia, France, Germany, and Italy to identify how changes in consumer behavior can lead to a gap between the expectation of....