The unfortunate answer to that question is a resounding no. Less than 30% of insurance customers globally are having positive customer experiences, according to the World Insurance Report (WIR) released by Capgemini.
Positive customer experience ratings globally dropped 3.7 percentage points from an already low 32.6% in 2013 to 28.9% in 2014. North America saw the largest decline (8.3 percentage points), followed by Latin America (5.3 percentage points) and Europe (3.4 percentage points).
“Falling positive customer experience....