RYE BROOK, N.Y., Oct. 4, 2011—In 2009 Chartwells Higher Education Dining Services, the leading U.S. college and university foodservice provider, made a commitment to become the industry leader in associate and student loyalty by implementing YouFirst, a first-of-its-kind associate and student-focused guest service program at over 200 campuses nationwide.
Chartwells piloted and launched the YouFirst platform in 2010 to boost associate and guest satisfaction by supporting employees through targeted training and recognition to....