?Boston, MA November 15, 2010 – The top performing banks for small business customer experience were Capital One Bank, Chase and Citizens Bank, according to a study released today by ath Power Consulting. While all three banks achieved the top score of 84 (out of a potential 100), the actual rankings differed by less than 1%. The 2010 study of small business customer experience showed that Citizens Bank made an impressive rise from 10th position in the 2009 study to second in 2010, and Chase did the same moving from 12th to third....