The final morning awards presentation during the first day of the 2018 Customer Expo conference covered Customer Loyalty & Advocacy. This presentation featured Nadav Gan, Vice President of Franchise Strategy at AMC Networks; Kelly Mahoney, Senior Director of Customer Marketing at Ulta Beauty; Ron Davis, Senior Manager of Loyalty Operations at Sleep Number; and Darrin Samaha, Vice President of Brand at YesWay.   Gan discussed how AMC Networks deepened customer engagement with the network’s popular show The Walking Dead....

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