An integrated shopping experience is critical to providing a seamless and efficient customer experience, according to Steven H. Temares, CEO of Bed Bath & Beyond.
During the company’s Jan. 8 third-quarter financial results conference call, Temares said that during the past holiday season more customers interacted with Bed Bath & Beyond online and through their mobile devices than ever before.
“As we’ve consistently said, we believe an integrated shopping experience must exist among all channels to provide a....