AT&T is no stranger to awards for its stellar customer experience.
Add another award to the list. AT&T ranked highest in customer service, according to the latest J.D. Power study. In the 2015 Wireless Customer Care Study, Volume 1, AT&T outscored all other full-service wireless providers for the overall customer service experience.
Approximately 6,500 U.S. wireless customers participated in the study and the period ranged from July to December 2014. AT&T previously received this award in the second half of 2013 and first half of 2014.
Last year, AT&T garnered the Best Customer Experience & Engagement, Platinum Winner award at the inaugural Loyalty360 Awards held at the 7th Annual Loyalty Expo, presented by Loyalty360 – The Loyalty Marketers’ Association.
Emily J. Edmonds, Director, AT&T Corporate Communications told Loyalty360 that AT&T is dedicated to providing exceptional customer service and showing customer appreciation and 2015 “will be no exception. This award is no surprise considering the benefit we recently gave our Mobile Share Value customers with automatic Rollover Data and free calls to Mexico with our World Connect Value 
package.”
Edmonds added: “This recognition speaks to how AT&T is surpassing other major carriers and leading in customer care. During Q42014 earnings last week, AT&T announced it achieved its best ever postpaid customer churn for the full year.”
Since the beginning of 2015, AT&T has introduced new services to show thanks and appreciation to its existing customers, including Rollover Data™ and a change to international calling that gives customers unlimited calls to Mexico. Both are changes customers receive automatically without any action on their part.
With Rollover Data, all Mobile Share Value customers will have their unused, shareable plan data in a given month roll over to be used within the next month–all on the nation’s most reliable LTE network with the nation’s strongest LTE signal.