During a fascinating panel discussion, “A Perspective from the 2016 CX Finalists,” on Wednesday at the 6th annual Engagement & Experience Expo presented by Loyalty360, 1-800-CONTACTS Marketing Manager Thomas Rohrer summarized what might encompass the true path to peerless customer experience performance for loyalty marketers everywhere.
“How you treat your employees is how they are going to treat the customers,” Rohrer said. “We’re trying to be more open with our employees.”
Loyalty360 CEO....