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DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Loyalty360 Reads: Study Reveals Gen Z/Millennials Want Self-Checkout When Buying Groceries, Salesforce Reveals New Retail Tools, and Victoria’s Secret Brings In-store Experience Online

NCR Voyix’s Digital Commerce Index Reveals Desire for Self-Checkout NCR Voyix Corporation released its first Digital Commerce Index...

Loyalty360 Reads: Air France-KLM and Etihad Expand Loyalty Partnership, Amazon and Salesforce Further Integrate Platforms, Honda Deploys Augmented Reality Murals
Loyalty360 Q&A with Salesforce on Software Solutions That Drive Customer Loyalty
Loyalty360 Reads: Delta SkyMiles Updates Rewards Benefits, Office Depot Starts New Podcast for Entrepreneurs, Salesforce Updates AI Tools, and Tiff’s Treats Unlocks AI Writing Tool for Customers

Research & Reports

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Loyalty360 Executive Perspective | Emotional Loyalty & Engagement

View the Perspectives from Leaders in Customer Loyalty: What Does Emotional Loyalty Mean to Your Brand? Webinar here Creating engaging...

Loyalty360 Executive Perspective | Customer Experience

Loyalty Today

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Is Your Generative AI Making Things Up? 4 Ways To Keep It Honest

Generative AI chatbots are helping change the business landscape. But they also have a problem: They frequently present inaccurate information as...

Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing
Is Your Organization Ready for AI? 5 Data Leaders Share Real-World Tips
Data-Driven Companies Perform Better by Almost Every Metric — And Get More Out of AI

Analyst Reports

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Loyalty360’s Analyst Reports are designed to help brands and marketers navigate the plethora of vendors and providers in the market that support customer loyalty, customer experience and customer engagement strategies in any capacity.

Loyalty360 Analyst Report | Salesforce

As the association for customer loyalty, Loyalty360 publishes a variety of analyst briefs on different technologies and services in market...

Webinars

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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.

The Top 5 Loyalty Program Metrics You Should Be Tracking

Points. Rewards. Experiences. Tiers. Benefits. These are some of the ways brands engage their customers through their loyalty programs in hopes...

Perspectives from Leaders in Customer Loyalty: What Does Emotional Loyalty Mean to Your Brand?
Perspectives from Leaders in Customer Loyalty: How Has Customer Experience Evolved?
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Salesforce

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social and artificial intelligence—to create a 360° view of...

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