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Our Members & Sponsors

Loyalty360 members are distinguished by a singular drive for customer engagement. The companies below represent some of the best that customer loyalty has to offer; from technology suppliers looking to create the next market disruption to brands looking to craft the most customer-centric experience possible.

WEBSITE CONTACT VENDOR

Team Members

Carrie O'Hagan ,
Marketing Specialist
[email protected]

Crystel Figaro ,
Marketing Manager
[email protected]

Jane Ricciardelli ,
Chief Marketing Officer
[email protected]

Josh Marder ,
Director, Sales & Business Development
[email protected]

Robert Jewell ,
EVP, Business Development
[email protected]

Description

Exchange Solutions delivers intelligent customer engagement programs that maximize profitability. We help companies identify each of their customers’ high-value “behavior gaps”, then use individualized incentives to motivate incremental, and profitable, customer behaviors. Our cloud-based platform and data-driven approach deliver quicker results and better ROI than traditional customer engagement or loyalty programs.

From our offices in Boston and Toronto, Exchange Solutions has been helping leading ecommerce/retail companies, financial institutions and online businesses unlock profitability, one customer at a time, since 1996.

Exchange Solutions | Unlocking Profitability. One Customer at a Time.™

Testimonials

Scotiabank

SCOTIABANK.
To make Scotiabank the primary bank of choice for our customers, we needed to better understand our customers’ needs and what was important to them. The Relationship Consolidation™ program from Exchange Solutions enabled us to improve collaboration with customers and automated the cross-sell process across 22 countries. Since launch, we’ve seen a significant lift in incremental business. The results have been terrific!

John Newell, Senior Vice-President Marketing, International Banking
Scotiabank

Hockey Canada

HOCKEY CANADA.
Our Exchange Solutions’ dedicated client solutions team has, in effect, become a natural extension of Hockey Canada. By providing us with a fully managed service, Exchange Solutions continues to work with us to help us meet our corporate objective of reducing the cost of hockey participation through the launch of our online member community Club Hockey Canada. Leveraging Exchange Solutions’ expertise has enabled us to drive member engagement resulting in the continuous growth of our member base, and expansion of our Club Hockey Canada program.

Glen McCurdie, VP Membership Services
Hockey Canada

DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Smarter Loyalty Solution for IBM Commerce Sparks Customer Engagement

Exchange Solutions
June 18 2015

Supplier-Contributed Blogs

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Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Is My Customer Loyalty Program Working?

Exchange Solutions
July 07 2015

Can I Really Make Money on a Loyalty Program?

Exchange Solutions
May 30 2015

Gearing Up for Loyalty Expo

Exchange Solutions
April 04 2015

Webinars

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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.

How to Identify and Drive Profitable Customer Behaviors Using Intelligent Loyalty (Plus 5 Key Steps to Get You Started)

Exchange Solutions
September 26 2013