Christopher Scanlon

The care, consideration and empathy that people feel and display toward one another can form some of the strongest bonds that make human relationships so meaningful and rewarding. They stretch across almost every kind of interaction. From the...Read More

It is almost impossible to dispute the importance of customer loyalty, and the crucial roll that the most innovative loyalty programs have in attracting and retaining consumers. For decades, loyalty programs have been leveraged as a key strategy...Read More

While some brands might call it “customer-centric,” for WomanHeart this concept is better translated as “patient-centric.” Committed to serving the needs of women who are either diagnosed or at risk of heart disease...Read More

Allstate has firmly established itself as one of the leading brands in the insurance industry. As the second largest personal lines insurer in the country, Allstate carefully attends to the needs of its customers with a wide range of products and...Read More

Take a moment, and think back upon some of the most memorable moments in your life. For most people, time spent with family and friends while engaging in new and unique experiences will often top that list. Rarely will people speak of a great...Read More

There's a very good reason why Ryder builds customer relationships that last, and it has to do with the high level of both employee and customer engagement that the brand takes great care to provide. As a leading trucking company that mostly...Read More

When it comes to building relationships, it is hard to think of any industry that is more intimate than healthcare. It regularly deals with life and death situations, and it gets directly involved in the lives of families during some of the most...Read More

Canadians have had a long-standing love affair with going to the movies, and this forms the very foundation of one of the most popular and enduring loyalty programs in existence. Since 2007, SCENE has delighted Canadians by enabling them to earn...Read More

Safelite AutoGlass is one of the largest auto glass specialists in the nation. Since being founded in 1947, it has grown to serve more than 5.4 million customers annually, and it has become the leading brand for conducting an array of auto glass...Read More

There are few businesses as competitive as the grocery industry. Just look around, and even the most casual consumer will notice a myriad of grocery stores on almost every corner and within every shopping center. To compound this problem...Read More