rgoldman

In the interest of full disclosure, let me make it clear up-front that I am a huge fan of surveys. Surveys are a big part of my work at Saddletree Research and are essential to the work I do with the National Association of Call Centers (NACC) at...Read More

Omnichannel. Big Data. Engagement. All buzzwords we overused in 2014 (I’m about to overuse one of them…maybe on purpose).It’s not the repetitive jargon we employ that bothers me, but rather the idea that there is some magic...Read More

These days, the term “Big Data” seems to be synonymous with an opinion – everybody has it. But it’s more than just a buzzword or urban myth – it actually has the potential to make or break your business. And...Read More

It’s been widely proven that employee recognition programs can positively impact a company’s retention, culture, and productivity. However, what starts out as a well-intentioned initiative can quickly fizzle when not designed and...Read More