Luke Russell

Live Nation Entertainment CEO Michael Rapino has a lot to be excited about following the company’s first-quarter earnings call on Tuesday. One of those exciting company themes is the significant rise in mobile customer engagement. &ldquo...Read More

Kohl’s has always been innovative, seeking to meet and exceed customer expectations. Given its latest announcement on Wednesday, Kohl’s will now blend the physical and digital customer experience. Kohl’s customers are now able...Read More

Ecommerce officials at Godiva Chocolatier wanted to significantly elevate the online customer experience through conversational and lifestyle-driven digital experiences that engage their customers as a part of the Godiva brand experience. Given...Read More

Dunkin’ Donuts wants to provide its customers a more seamless experience, marked by innovation, that always leads back to brand loyalty. During the company’s April 28 first-quarter earnings call, CEO Nigel Travis touted the On-the-Go...Read More

Loyalty marketing is a pervasive theme for many global companies and, at Ryder, officials view communication as its biggest evolution. “I would say the biggest evolution is communication,” Rich Mohr, VP & Global Product Manager...Read More

Last week Expedia implemented some significant changes at HomeAway to accelerate the transition of the platform from advertising to transactions, according to Expedia CEO Dara Khosrowshahi. “In the U.S., we’re moving to a single and...Read More

Bond Brand Loyalty, North America’s leading brand loyalty agency, recently announced a new partnership with Chicago-based Hinda Incentives, which will become part of Bond’s reseller partner network. A leading provider of incentive...Read More

Understanding, segmenting, and targeting online customers presents an ongoing challenge for marketers. Qubit, a pioneer in delivering data-first customer experiences, this week launched a comprehensive upgrade to its premium digital experience...Read More

U.S. Bank officials have been working on various ways to add value to the overall customer experience. And with Deal Local−a new mobile app designed to help local businesses attract new customers and build loyalty with their existing...Read More

Chipotle has always had a significant amount of customer loyalty. Following the E.Coli outbreak last year, Chipotle took a hit on the customer loyalty front. What’s more, company officials on Tuesday reported a net loss of $26.4 million for...Read More