A recent news article titled ”Five Retailers with the Worst Customer Loyalty,” explained how retailers must keep at least 70 percent of its customers to ensure long-term success. Unfortunately, more than two-thirds of retailers are unable to maintain this rate.
Here are five tips to hold on to your most loyalty customers:
1. First Impressions
A positive first impression of your business is crucial. Bringing a new customer through the front door is far more expensive than....