It is an unfortunate fact of life that, sometimes, airline travelers run into trouble. This has prompted the rise of travel insurance agencies that protect people from difficult customer experiences that can include cancelations, lost luggage, accidents, and more. And just like other organizations that realize the immense value in taking care of their best customers, some these savvy insurance firms are also looking at customer loyalty as a key component of their marketing strategy.
Two players in this industry, Zurich Insurance and....