Everyone in the customer loyalty/customer experience industry wants to know what the big global brand experience trends will be in 2014. Several thought leaders from global brand experience agency Jack Morton Worldwide shared their predictions for top trends in 2014.
Relevant Retail: “The big trend for retail brands is building relevant experiences around what consumers actually want,” Richard Vincent, Head of Consumer in Jack Morton’s London office, said in a press release. “That's hard work, but it’s....