So much for all of the industry talk about a total focus on the customer experience?
According to Strativity Group’s 2014 Customer Experience Management survey, “Customer Experience in Action Study,” 81% of global companies are not fully committed to executing customer experience strategies.
“It seems, despite the growing interest in customer-centric strategies, the vast majority of companies are demonstrating little sense of urgency,” Lior Arussy, President of Strativity Group, Inc., said in a press release.....