Social Media Savvy Consumers Have High Expectations: They'll Spend More When They Get Good Service and Ditch Companies When They Don't
More Than Eight in Ten of These Consumers Have Bailed on a Purchase Because of a Poor Service Experience Compared to 55% Overall
Americans are growing more frustrated with customer service and businesses are feeling the heat as consumers tell an increasing number of people about both their positive and poor service experiences. The 2012 American Express(R) Global Customer Service Barometer also....