World’s Leading Event Organizer Completes CRM Vision With Vovici at the Core
DULLES, Va.—Vovici, the leading provider of online survey management and enterprise feedback solutions, today announced that Reed Exhibitions, the world’s leading events organizer, has adopted Vovici as their global provider of customer feedback solutions. Through Vovici, Reed Exhibitions will keep a pulse on more than 6 million attendees and exhibitors at more than 500 events around the globe each year.
“We selected Vovici because of their stellar market reputation and their ability to meet our technology needs now and in the future,” states Dominic Shine, group chief information officer at Reed Exhibitions. “We plan to integrate Vovici simultaneously with our implementation of Salesforce.com. Understanding how to best meet the needs of exhibitors and attendees around the globe and reaching out to them at critical times will help us maintain our leadership position.”
Reed Exhibitions’ teams of event managers and market research staff will use Vovici’s enterprise feedback management platform and advanced analytics globally, supporting feedback initiatives in more than 36 languages.
After an exhaustive market evaluation, the Reed Exhibitions team selected Vovici for the platform’s powerful features, easy to use survey design capabilities, and wide-ranging integration capabilities. Reed Exhibitions has adopted Salesforce.com as its global CRM standard and intends to seamlessly integrate feedback from surveys with their worldwide deployment to deliver the insight they require to implement customer-centric changes that increase the bottom line.
“Reed Exhibitions is implementing the ideal customer feedback program which includes a tight integration between EFM and CRM to make critical business decisions,” says Greg Stock, chairman and CEO chief executive officer for Vovici. “We are excited to partner with Reed as they are a prime example of how companies can innovate, modify and execute customer-centric, business decisions based on real-world feedback.”
About Vovici
Vovici is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.