This week American Airlines announced some changes to its loyalty program. On Dec. 9, 2013, American and US Airways announced the legal close of its merger that will make it the world’s largest airline.
Suzanne Rubin, President–AAdvantage Loyalty Program, American Airlines participated in an engaging Q&A with Loyalty360 to discuss these changes. In February, Rubin told Loyalty360 that integrating the loyalty programs for American Airlines and US Airways will offer customers a more cohesive and beneficial travel experience.
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