Medallia, the global leader in Customer Experience Management, today kicked off its 2012 Best Practices Conference at the Ritz-Carlton in Half Moon Bay, Calif. The event has brought together senior executives from multinational companies in hospitality, financial services, retail, and high-tech to discuss the leading tools and best practices for delivering great customer experiences. It runs through May 2.
Medallia's Best Practices Conference will tackle two burning issues: social feedback and the ROI of customer experience. Social....