Mobility, expansion of the cloud, and integration of business services are the three key trends that small and medium sized (SMB) businesses must be ready for in order to enhance customer engagement in 2013, according to Mike Pugh, vice president of marketing for j2 Global, Hollywood, Calif.
Smartphones and tablets will become ubiquitous, according to Pugh, adding that companies will get smarter about how they use mobile devices in the new year. He predicts that SMBs will leverage smartphones and tablets more, taking advantage of more....