Improving customer experience has overtaken cost-cutting as the main priority for IT decision makers at British and Irish financial services firms, according to a survey commissioned by Fujitsu U.K. and Ireland.
For the second time in two years, Fujitsu has conducted a major piece of research evaluating the thinking of IT “decision makers” (i.e. those with responsibility for making or shaping major IT purchases) within the U.K. and Irish financial services sectors.
Of the 176 technology leaders surveyed, 28% say that improving....