1. Customer Engagement
  2. Customer Service / Satisfaction
  3. CX (Customer Experience)
  4. Loyalty / Rewards Programs
  5. Social Media
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SAN FRANCISCO, Dec. 13, 2011—A new study released today by MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, revealed that providing a good customer experience, bolstered by good customer service, is do-or-die for retailers this holiday shopping season. According to the study, 60 percent of consumers said they shop more often at certain online sites because of a good shopping experience marked by good customer service, and 50 percent of shoppers said they shop more....

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