It is not hard to argue that Facebook has changed the world. In just more than 10 years, the digital company has completely integrated itself into society in ways that few could have ever imagined. Supporting over 1.4 billion users, Facebook looms large in the lives of individuals and businesses alike, and as a customer engagement platform, it has few peers.
Today, Facebook is more than just a social media site or a single blue logo. After acquiring and launching platforms such as WhatsApp, Instagram, and Facebook Messenger, Facebook sees....