Expedia CEO Dara Khosrowshahi was very excited about the company’s customer loyalty efforts during the company’s third-quarter earnings conference call on Oct. 29.
“Now a fundamental part of our strategy is to continue to develop our marketing and product efforts relating to our proprietary direct channels,” Khosrowshahi said, according to Seeking Alpha. “On loyalty, we continue to see good progress in terms of customer loyalty and repeat behavior. The hotels.com rewards loyalty program, which recently....