Just because your company operates in the cloud doesn’t mean your data analytics must be nebulous. Answers Corporation, a cloud-based solution provider for voice of the customer (VOC) and host to the established Internet site Answers.com, recently released a study proving the link between employee engagement, customer engagement, and customer experience and service in quantifiable terms.
If you give a mouse a cookie, he will pay that cookie forward, apparently.
“It’s generally understood that happy employees lead to....