Amazon and Netflix Defy Downward Trend in Retail; Charles Schwab on Top of Online Brokerage; Online Travel Reaches All-Time High
ANN ARBOR, Mich., Feb. 15, 2011—The American Customer Satisfaction Index’s annual E-Commerce Report, produced in partnership with ForeSee Results, shows that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI’s 100-point scale, its lowest score since 2004. Falling satisfaction with online retail pulls down aggregate satisfaction with the e....