Since retail trends can be viewed globally, customer satisfaction with the retail industry in Singapore fell in almost all sectors, with department stores and furniture stores registering the biggest declines, according to the Customer Satisfaction Index for the first quarter of 2014 based on a survey conducted by the Singapore Management University’s Institute of Service Excellence (ISES).
The survey was comprised face-to-face interviews with 9,250 resident and tourist respondents between January and March.
According to the....